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Financial Assistance
The one thing no one can do without is water. At one time or another, a member of our community may be faced with a period of personal or family crisis and not have sufficient money to pay their utility bill. The Utilities Department, in partnership with the Charlotte County Board of County Commissioners and Charlotte County Human Services, is proud to offer HeartShip — a community participation program. The goal of HeartShip is to establish and maintain a fund from which qualifying Utility customers may be helped by the charitable contributions of people who care.​  ​​​​​​​​​​​​

HeartShip Contributions

Include a donation with your utility bill payment online or by completing the designated area for "HeartShip donation" on the top right-hand corner of your bill stub or
Make check payable to ​Charlotte County Utilities HeartShip program and enclose your name, company name, address and telephone number.

ontributions are tax-deductible​.

HeartShip Request for Assistance

HeartShip funds are administered by the County’s Human Services Department, in cooperation with the County's Utilities Department Customer Service area. Human Services certifies a recipients need and qualification to receive assistance. The Clerk of the Circuit Court provides the financial oversight for all County funds. 

Qualifying Utility Customers

To be eligible for HeartShip assistance, the recipient must: 

be a customer in the Charlotte County Utilities service area
have received an Urgent Notice for disconnection of service or 
have been disconnected for non-payment of their resident utility bill 
provide documentation of what caused an emergency situation that was beyond the household’s control
not exceed 150% of the federal poverty income guidelines
only one person per household may qualify

Program Limitations  

HeartShip assistance may be granted to eligible households only once over the course of five years.
Maximum household limit for assistance is $90.
Assistance is provided on a first-come, first-served basis.

Charlotte 2-1-1

The Charlotte 2-1-1 database contains over 880 health and human service providers, representing local services available throughout Charlotte County. Charlotte 2-1-1 provides telephone access to trained information and referral specialists, 24 hours a day, 365 days a year. 

Call Charlotte 2-1-1 at 941.202.2161 to speak to an information and referral specialist for assistance or visit Charlotte 2-1-1.

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