25 days after the bill date, if payment is not received and posted to the account, an Urgent Notice is mailed.
If we have a current telephone number of the owner and/or tenant, we will call that phone number 2 days before interruption of service reminding you that if you have not paid your bill, we will be interrupting your service in approximately two days.
What should I do if I receive an Urgent Notice?
Regardless of the method you use to pay your bill, if you have received an urgent notice, you must speak to a customer service representative to ensure your services are not disrupted. 941.764.4300 is the number to call.
Why did I receive an Urgent Notice when I already mailed my payment?
Urgent Notices are generated when payment has not been received after 24 days from date of billing. If you have already made a payment, you should verify the payment has been received by either:
EZ-Pay online to verify the amount due.
Select "One-Time Payment", enter your Utilities Department account number as it appears on your bill and your billing zip code and press "Submit".
If the balance is 0, then payment has been received.
Contact a Customer Service Representative to verify payment has been received. 941.764.4300 is the number to call.