Five days after the urgent notice is mailed, if payment is not received and posted to the account, services will be disrupted.
Water Restoration for Non-Payment of Bill
If your service is interrupted due to non-payment of your bill, and we do not receive payment and your request by 3 p.m., we cannot guarantee same day turn on without an overtime fee.
Service Restoration Requests After Normal Business Hours
Disruption of services for non-payment - If the request to restore services comes after normal business hours, and the answering service sends a representative to the field, an additional premise visit fee will be added to the account and services will not be restored.
Return ItemsFlorida State Statute 125.0105
, provides that a governing body of a county may adopt a service fee not to exceed fees under 832.05 (5) or 5% of the face amount of the check, draft, or order, whichever is greater for the collection of a dishonored check, draft or other order for payment to a county official or agency. The Utilities Department has adopted this statute for returned item.
Returned Items are any payment that could not processed against the payment originator's account. They may be returned for many reasons, such as insufficient or unavailable funds, stop payment, closed account, post-dated payments, questionable or missing signature, account unable to locate, counterfeit or fraud, etc.
If a payment is unable to be processed and is returned; the Utilities Department will adjust the account accordingly by reversing the payment posted to the account, and assess a returned item fee to the account in accordance with Florida State Statute 125.0105.
Accounts where a payment is returned, the Utility will make an attempt to notify the customer using contact information available.
Accounts are subject to disconnection 5 days after the Utility is notified that the payment has been returned; except for payments that have been returned for reconnection of services, or multiple instances of returned items, services are subject to immediate disconnection.