Water shutoffs have been suspended and late fees have been waived due to the coronavirus outbreak.
Starting Monday, July 6 the Customer Support Center located at the Environmental Campus, 25550 Harborview Road, Port Charlotte, will be open by appointment only. To schedule an appointment, call 941-764-4300. Customers can still drop off their payments in the various payment boxes, pay their utility bill using the convenient electronic bill or by phone at 941.764.4300.
Warning: If you have received an urgent notice and are in imminent danger of having your services disconnected, we recommend you speak to a customer service agent when making your utility payment. Please call 941.764.4300 if this applies.
The Utilities Department offers several options to pay your water and/or wastewater utility bills. These are the only sanctioned vendors allowed to accept your payment. Other third-party websites may delay payment to us and potentially cause penalties and shutoffs.
eBill Provided by Billtrust
You can enroll in eBill, an automated method of receiving and/or paying your bill online. Once enrolled, you may make one-time payments or set-up automatic payments via your checking or savings account. You may also use this option to receive and view your bill online without making a payment. This service is free of charge.
Quick Pay Provided by Billtrust
You can make a one-time payment without enrolling in eBill using your Visa card, Master Card, Discover Card, checking or savings account. Billtrust charges a convenience fee of $3.95 to use this service.
If you enroll in eBill, you will be able to view your bill upon login. You will receive your eBill with the next billing cycle and all paper bills will cease. If you wish to receive an electronic bill, but do not wish to pay online, you need to enroll in eBill but not elect a payment method.
Both of these services are available 24 hours a day, 7 days a week.
Payments made through Billtrust will be identified on your banking or credit card statement as Charlotte Utility. Payments made online after 2 p.m. will not be posted until the next business day.
A convenience fee is a fee charged in addition to the original bill amount for payments. The fee is paid directly to Billtrust to cover their costs to provide the services plus merchant fees. This fee is non-refundable. Charlotte County Utilities does not receive any portion of this fee.
Pay by phone
Automated Pay by Phone
By calling 941.764.4300 and selecting 1, or calling 1.855.288.9286, you can check your balance due and pay your bill with a VISA, MasterCard, Discover Card or your checking account using a touch-tone phone. This service is available 24 hours a day, 7 days a week.
Billtrust charges a convenience fee of $3.95 to use this service.
Pay by drop box
You may pay your bill using a check or money order (please do not place Cash in the drop box) and drop your payment in one of our convenient Drop Box locations. To ensure proper credit, please list your Charlotte County Utilities account number on your payment.
Off-Site Drop Box Locations
West County Annex (drop box outside), 6868 San Casa Drive, Englewood
Administration Center (drop box inside), 18500 Murdock Circle, Port Charlotte
Payments made at off-site drop box locations may take two or three days to reach our office for processing.
On-Site Drop Box Locations
Charlotte County East Port Environmental Campus (drop box at entry gate only), 25550 Harborview Rd., Port Charlotte
Payments made after 12:00 p.m. at the on-site drop box will not be processed until the next business day.
This service is free of charge.
Pay by mail
Checks or money orders can be sent to:
Charlotte County Utilities
PO Box 516000
Punta Gorda, FL 33951-6000
Please DO NOT send cash through the mail. We reserve the right to present your check electronically for payment by your bank. Please include payment stub in an envelope and write the account number on the check to ensure proper posting to account.
This service is free of charge.
Most banks and credit unions have partnered with financial management services to offer online billing and payment features. Charlotte County Utilities is partnered with CheckFree, FISERV, Metavante and FIS. Contact your bank or credit union to determine if they participate. Please be sure to use your account number as shown on your bill.
Customer Support Center
The Customer Support Center is located at the Charlotte County East Port Environmental Campus, 25550 Harborview Rd., Port Charlotte.
Starting July 6, the Customer Support Center will be open by appointment only. To make an appointment, call 941-764-4300.