The Charlotte County Utilities Department offers several options for customers to pay their monthly bills. These are the only sanctioned vendors allowed to accept your payment. Other third-party websites may delay payment to us and potentially cause penalties and shutoffs.
Customers can manage their account and pay their monthly bill electronically using Paymentus at www.charlottecountyfl.gov/Paymentus.
Please be aware of longer mail delivery times when sending your payment. To ensure your payment is received promptly, you can pay your bill in-person or at one of our drop box locations.
If you have received an urgent notice and are in imminent danger of having your services disconnected, call 941.764.4300 to speak to a customer service agent when making your utility payment.
During July, we’re changing our adjusting customer call center hours to give staff the ability to better address caller questions and comments. New hours of operation are from 8:30 a.m. to 4:30 p.m. For quicker response, email us at CCUSupport@charlottecountyfl.gov.
Paymentus is the Charlotte County Utilities Department's online payment system that accepts payments and provides billing notifications. Manage your account online.
All payments made through Paymentus carry a processing fee. These fees do not go to the Charlotte County Utilities Department.
Paymentus accepts:
- Debit card payment. A $2.95 transaction fee applies.
- Visa, Mastercard and Discover credit card. A $2.95 transaction fee applies.
- ACH payment. A $1 transaction fee applies.
- PayPal, PayPal Credit, Venmo, Apple Pay and Google Pay digital wallets. A $2.95 transaction fee applies.
- In-store cash payments accepted at Walmart, CVS, Dollar General and other retailers. A $2.95 transaction fee applies.
- Interactive Voice Response (IVR) by calling 833-615-0490. A $1 transaction fee applies to payments made using a checking or savings account and a $2.95 fee applies to payments made with a debit or credit card.
Customer Assistance
Charlotte County Utilities is offering in-person assistance with Paymentus at three locations throughout the county in July and August. These drop-in sessions will support customers in re-enrolling and navigating the system only. Bill payments will not be accepted.
July dates
Charlotte Harbor Event & Conference Center
75 Taylor St., Punta Gorda
8:30 a.m. to 4:30 p.m.
- Tuesday, July 1 – Wednesday, July 2
- Tuesday, July 8 – Wednesday, July 9
- Tuesday, July 15 – Wednesday, July 16
- Tuesday, July 22 – Wednesday, July 23
- Tuesday, July 29 – Wednesday, July 30
Charlotte-Desoto Building Industry Association
17984 Toledo Blade Blvd., Port Charlotte
8:30 a.m. to 4:30 p.m.
- Tuesday, July 1 – Thursday, July 3
- Tuesday, July 8 – Thursday, July 10
- Tuesday, July 15 – Thursday, July 17
- Tuesday, July 22 – Thursday, July 24
- Tuesday, July 29 – Thursday, July 31
Mac V. Horton West County Annex
6868 San Casa Dr., Englewood
8:30 a.m. to 4:30 p.m.
- Tuesday, July 1 – Wednesday, July 2
- Monday, July 7 – Tuesday, July 8
- Monday, July 14 – Tuesday, July 15
- Monday, July 21 – Tuesday, July 22
- Monday, July 28 – Tuesday, July 29
August dates
Charlotte-Desoto Building Industry Association
17984 Toledo Blade Blvd., Port Charlotte
Weekdays in August, Monday to Friday
8:30 a.m. to 4:30 p.m.
All current automatic payment customers will need to re-enroll within the new system. Please bring your banking information for assistance with your account set-up.
Why did the Charlotte County Utilities Department change its payment system to Paymentus?
Our current payment provider discontinued its service and could no longer support us.
Why do I have to re-enroll in Paymentus?
To protect the security of online customer information, the Charlotte County Utilities Department did not to transfer customer data from Billtrust.
What types of payment does Paymentus accept?
Paymentus accepts debit, credit (Visa, Mastercard and Discover), ACH, digital wallets (PayPal, PayPal Credit, Venmo, Apple Pay and Google Pay) and in-store cash payments accepted at Walmart, CVS, Dollar General and other retailers.
Are there fees associated with paying through Paymentus?
Yes. For more information, click the 'Paymentus Payment Options' menu above. Fees do not go to the Charlotte County Utilities Department.
Is there a fee for auto pay?
Yes. If auto paying with debit or credit card, the fee is $2.95, and if auto paying with ACH, the fee is $1.
Will I still be able to mail a check or pay my bill in-person?
Yes. Customers will still be able to mail a check or pay their bills in person free of charge. For more information, click the 'Pay In-person' and 'Pay By Mail' menus below.
Will I still be able to do bank-to-bank payment?
Yes. Customers will still be able to perform bank-to-bank payment from their bank or credit union. For more information, click the 'Bank-to-bank Payment' menu option below.
Is ACH and bank-to-bank payment the same thing?
No. ACH (automated clearing house) payment is facilitated through Paymentus, and carries a $1 fee. Bank-to-bank payment involves transferring funds from your bank into a biller's bank account (Charlotte County Utilities Department). For more information on how to perform a bank-to-bank payment, click the 'Bank-to-bank Payment' menu option below.
Will I still be able to pay my bill over the phone?
Yes. Customers may continue to check their water bill balance and pay over the phone by calling 941.764.4300 and selecting option 1.
The Customer Support Center and the Charlotte County East Port Environmental Campus located at 25550 Harborview Rd. is currently closed. The drop box at the entry gate is still open.
You can pay your bill in person at the Customer Payment Center located at the Murdock Administration Center, 18500 Murdock Circle, B-109, Port Charlotte.
Hours of operation are 9 a.m. to 4 p.m., Monday through Friday (except holidays).
You may pay your bill using your Check or Money Order (please do not place Cash in the drop box) and drop your payment in one of our convenient Drop Box locations. To ensure proper credit, please list your Charlotte County Utilities account number on your payment.
- West County Annex (drop box outside), 6868 San Casa Drive, Englewood
- Administration Center (drop box inside), 18500 Murdock Circle, Port Charlotte
Payments made at off-site drop box locations may take two or three days to reach our office for processing.
- Charlotte County East Port Environmental Campus (at entry gate), 25550 Harborview Rd., Port Charlotte
Payments made after 12:00 p.m. at the on-site drop box will not be processed until the next business day.
This service is free of charge.
A bank-to-bank payment is when money is transferred directly from a customer's bank account to our bank account. It is different from an Automatic Clearing House (ACH) payment. Most banks and credit unions have partnered with financial management services to offer bank-to-bank payment.
The Charlotte County Utilities Department partners with CheckFree, FISERV, Metavante and FIS. Contact your bank or credit union to determine if they participate in a bank-to-bank payment program. Please be sure to use your account number as shown on your bill.
Checks or money orders can be sent to:
Charlotte County Utilities
P.O. Box 516000
Punta Gorda, FL 33951-6000
Please DO NOT send cash through the mail. We reserve the right to present your check electronically for payment by your bank. Please include payment coupon in an envelope and write the account number on the check to ensure proper posting to the account.
This service is free of charge.