Mission: To provide safe, reliable drinking water, reclaimed water and wastewater service for the enrichment of the community. We are proud of the wide range of exceptional services that we provide our customers 24 hours a day, 7 days a week, all 365 days a year!
If you have a water or sewer emergency, please call us day or night at 941.764.4300 or toll free 800.524.3494 if out of the area. We have a 24/7 response service.
Regular customer service phone hours: 8:30 a.m. to 4:45 p.m. Monday through Friday
Due to the coronavirus outbreak:
- The CARES Act individual assistance application deadline is Oct. 31.
- Water shut offs have been suspended and late fees have been waived.
- The Customer Support Center at the Environmental Campus, 25550 Harborview Road, Port Charlotte, is open by appointment only. To schedule an appointment, call 941.764.4300. Walk-in services other than the payment drop box will not be available. Customers can still drop off payments in the various payment boxes, pay their utility bill using the convenient electronic bill or by phone at 941.764.4300.