The Utilities Department offers several options to pay your water and/or wastewater utility bills. These are the only sanctioned vendors allowed to accept your payment. Other third-party websites may delay payment to us and potentially cause penalties and shutoffs.
Please be aware of longer mail delivery times when sending your payment. To ensure your payment is received promptly, you can pay your bill in-person or at one of our drop box locations.
If you have received an urgent notice and are in imminent danger of having your services disconnected, call 941.764.4300 to speak to a customer service agent when making your utility payment.
Quick Pay Provided by Billtrust
You can make a one-time payment without enrolling in eBill using your Visa card, Master Card, Discover card, checking or savings account. Billtrust charges a convenience fee of $3.95 to use this service.
eBill Provided by Billtrust
You can enroll in eBill, an automated method of receiving and/or paying your bill online. Once enrolled, you may make one-time payments or set-up automatic payments via your checking or savings account. You may also use this option to receive and view your bill online without making a payment. This service is free of charge.
If you enroll in eBill, you will be able to view your bill upon login. You will receive your eBill with the next billing cycle and all paper bills will cease. If you wish to receive an electronic bill, but do not wish to pay on line, you need to enroll in eBill but not elect a payment method.
You can cancel and update your automatic payment by logging into the eBill service. Once you are logged in, select Setup and then Automatic Payments to make your changes. Please be advised that if you change your payment method in eBill you will also need to update the payment information for any future scheduled payments. Please contact the Utilities Department at 941.764.4300 for assistance.
Both of these services are available 24 hours a day, 7 days a week.
Payments made through Billtrust will be identified on your Banking or Credit Card Statement as Charlotte Utility. Payments made online after 2 p.m. will not be posted until the next business day.
A convenience fee is charged in addition to the original bill amount for payments. The fee is paid directly to Billtrust to cover their costs to provide the services plus merchant fees. This fee is non-refundable. Charlotte County Utilities does not receive any portion of this fee.
Automated Pay by Phone
By calling 941.764.4300 and selecting #1, or calling 1.855.288.9286, you can check your balance due and pay your bill with a VISA, MasterCard, Discover card, or your checking account using a touch-tone phone. This service is available 24 hours a day, 7 days a week. Billtrust charges a convenience fee of $3.95 to use this service.
Starting July 1, 2025, Paymentus will accept payments and provide billing notifications for Charlotte County Utilities customers. Our current payment provider is discontinuing its service and can no longer support us.
The new system will affect all customers who manage their utility bills electronically. This includes those who make one-time payments or set up automatic payments via checking or savings accounts. All current automatic payment customers will need to re-enroll within the new system.
Paymentus accepts:
- Debit card payment. A $2.95 transaction fee applies.
- Visa, Mastercard and Discover credit card. A $2.95 transaction fee applies.
- ACH payment. A $1 transaction fee applies.
- PayPal, PayPal Credit, Venmo, Apple Pay and Google Pay digital wallets. A $2.95 transaction fee applies.
- In-store cash payments accepted at Walmart, CVS, Dollar General and other retailers. A $2.95 transaction fee applies.
Transaction fees do not go to Charlotte County Utilities. These fees cover the cost of the payment option.
Customer Assistance
Charlotte County Utilities is offering in-person assistance with Paymentus at three locations throughout the county starting July 1, 2025. These drop-in sessions will support customers in re-enrolling and navigating the system only. Bill payments will not be accepted.
Charlotte Harbor Event & Conference Center
75 Taylor St., Punta Gorda
8:30 a.m. to 4:30 p.m.
- Tuesday, July 1 – Wednesday, July 2
- Tuesday, July 8 – Wednesday, July 9
- Tuesday, July 15 – Wednesday, July 16
- Tuesday, July 22 – Wednesday, July 23
- Tuesday, July 29 – Wednesday, July 30
Charlotte-Desoto Building Industry Association
17984 Toledo Blade Blvd., Port Charlotte
8:30 a.m. to 4:30 p.m.
- Tuesday, July 1 – Thursday, July 3
- Tuesday, July 8 – Thursday, July 10
- Tuesday, July 15 – Thursday, July 17
- Tuesday, July 22 – Thursday, July 24
- Tuesday, July 29 – Thursday, July 31
Mac V. Horton West County Annex
6868 San Casa Dr., Englewood
8:30 a.m. to 4:30 p.m.
- Tuesday, July 1 – Wednesday, July 2
- Monday, July 7 – Tuesday, July 8
- Monday, July 14 – Tuesday, July 15
- Monday, July 21 – Tuesday, July 22
- Monday, July 28 – Tuesday, July 29
All current automatic payment customers will need to re-enroll within the new system. Please bring your banking information for assistance with your account set-up.
Why is Charlotte County Utilities changing its payment system to Paymentus?
Our current payment provider is discontinuing its service and can no longer support us.
What types of payment does Paymentus accept?
Paymentus accepts debit, credit (Visa, Mastercard and Discover), ACH, digital wallets (PayPal, PayPal Credit, Venmo, Apple Pay and Google Pay) and in-store cash payments accepted at Walmart, CVS, Dollar General and other retailers.
Are there fees associated with paying through Paymentus?
Yes. For more information, click the 'Paymentus Payment Options' menu above. Transaction fees do not go to Charlotte County Utilities.
Is there a fee for auto pay?
Yes. If auto paying with debit or credit card, the fee is $2.95, and if auto paying with ACH, the fee is $1.
Will I still be able to mail a check or pay my bill in-person?
Yes. Customers will still be able to mail a check or pay their bills in-person free of charge. For more information, click the 'Pay In-person' and 'Pay By Mail' menus below.
Will I still be able to do bank-to-bank payment?
Yes. Customers will still be able to perform bank-to-bank payment from their bank or credit union. For more information, click the 'Financial Institutions/Banks' menu option below.
Will I still be able to pay my bill over the phone?
Yes. Customers may continue to check their water bill balance and pay over the phone by calling 941.764.4300 and selecting option 1.
The Customer Support Center and the Charlotte County East Port Environmental Campus located at 25550 Harborview Rd. is currently closed. The drop box at the entry gate is still open.
You can pay your bill in person at the Customer Payment Center located at the Murdock Administration Center, 18500 Murdock Circle, B-109.
Hours of operation are 9 a.m. to 4 p.m., Monday through Friday (except holidays).
You may pay your bill using your Check or Money Order (please do not place Cash in the drop box) and drop your payment in one of our convenient Drop Box locations. To ensure proper credit, please list your Charlotte County Utilities account number on your payment.
- West County Annex (drop box outside), 6868 San Casa Drive, Englewood
- Administration Center (drop box inside), 18500 Murdock Circle, Port Charlotte
Payments made at off-site drop box locations may take two or three days to reach our office for processing.
- Charlotte County East Port Environmental Campus (at entry gate), 25550 Harborview Rd., Port Charlotte
Payments made after 12:00 p.m. at the on-site drop box will not be processed until the next business day.
This service is free of charge.
Most banks and credit unions have partnered with financial management services to offer online billing and payment features. Charlotte County Utilities is partnered with CheckFree, FISERV, Metavante and FIS. Contact your bank or credit union to determine if they participate. Please be sure to use your account number as shown on your bill.
Checks or money orders can be sent to:
Charlotte County Utilities
P.O. Box 516000
Punta Gorda, FL 33951-6000
Please DO NOT send cash through the mail. We reserve the right to present your check electronically for payment by your bank. Please include payment coupon in an envelope and write the account number on the check to ensure proper posting to the account.
This service is free of charge.