The Utilities Department offers several options to pay your water and/or wastewater utility bills. These are the only sanctioned vendors allowed to accept your payment. Other third-party websites may delay payment to us and potentially cause penalties and shutoffs.
Please be aware of longer mail delivery times when sending your payment. To ensure your payment is received promptly, you can pay your bill in-person or at one of our drop box locations.
If you have received an urgent notice and are in imminent danger of having your services disconnected, call 941.764.4300 to speak to a customer service agent when making your utility payment.
Quick Pay Provided by Billtrust
You can make a one-time payment without enrolling in eBill using your Visa card, Master Card, Discover card, checking or savings account. Billtrust charges a convenience fee of $3.95 to use this service.
eBill Provided by Billtrust
You can enroll in eBill, an automated method of receiving and/or paying your bill online. Once enrolled, you may make one-time payments or set-up automatic payments via your checking or savings account. You may also use this option to receive and view your bill online without making a payment. This service is free of charge.
If you enroll in eBill, you will be able to view your bill upon login. You will receive your eBill with the next billing cycle and all paper bills will cease. If you wish to receive an electronic bill, but do not wish to pay on line, you need to enroll in eBill but not elect a payment method.
You can cancel and update your automatic payment by logging into the eBill service. Once you are logged in, select Setup and then Automatic Payments to make your changes. Please be advised that if you change your payment method in eBill you will also need to update the payment information for any future scheduled payments. Please contact the Utilities Department at 941.764.4300 for assistance.
Both of these services are available 24 hours a day, 7 days a week.
Payments made through Billtrust will be identified on your Banking or Credit Card Statement as Charlotte Utility. Payments made online after 2 p.m. will not be posted until the next business day.
A convenience fee is charged in addition to the original bill amount for payments. The fee is paid directly to Billtrust to cover their costs to provide the services plus merchant fees. This fee is non-refundable. Charlotte County Utilities does not receive any portion of this fee.
Automated Pay by Phone
By calling 941.764.4300 and selecting #1, or calling 1.855.288.9286, you can check your balance due and pay your bill with a VISA, MasterCard, Discover card, or your checking account using a touch-tone phone. This service is available 24 hours a day, 7 days a week. Billtrust charges a convenience fee of $3.95 to use this service.
The Charlotte County Utilities Department will be launching a new payment system, Paymentus, along with a new look for billing notifications. Starting July 1, 2025, the new payment system will be accepting payments. We are working to have the system available before July 1, allowing customers time to set up their accounts and become familiar with the system. Please continue to check back or visit our Facebook page for updates.
The Customer Payment Portal will include: PayPal, PayPal Credit, Venmo, Apple Pay and Google Pay digital wallets. In-store cash payments accepted at Walmart, CVS, Dollar General and more! Major credit and debit cards. Automatic payment and 24-hour interactive voice response system (IVR).
The new system will affect all customers who manage their utility bills electronically. This includes those who make one-time payments or set up automatic payments via checking or savings accounts. All current automatic payment customers will need to re-enroll within the new system.
We are also offering customer assistance on the new system at three locations throughout the county starting July 1, 2025.
Charlotte Harbor Event & Conference Center
75 Taylor St., Punta Gorda
8:30 a.m. to 4:30 p.m.
- Tuesday, July 1 – Wednesday, July 2
- Tuesday, July 8 – Wednesday, July 9
- Tuesday, July 15 – Wednesday, July 16
- Tuesday, July 22 – Wednesday, July 23
Charlotte-Desoto Building Industry Association
17984 Toledo Blade Blvd., Port Charlotte
8:30 a.m. to 4:30 p.m.
- Tuesday, July 1 – Thursday, July 3
- Tuesday, July 8 – Thursday, July 10
- Tuesday, July 15 – Thursday, July 17
- Tuesday, July 22 – Thursday, July 24
- Tuesday, July 29 – Thursday, July 31
Mac V. Horton West County Annex
6868 San Casa Dr., Englewood
8:30 a.m. to 4:30 p.m.
- Tuesday, July 1 – Wednesday, July 2
- Monday, July 7 – Tuesday, July 8
- Monday, July 14 – Tuesday, July 15
- Monday, July 21 – Tuesday, July 22
- Monday, July 28 – Tuesday, July 29
All current automatic payment customers will need to re-enroll within the new system. Please bring your banking information for assistance with your account set-up.
The Customer Support Center and the Charlotte County East Port Environmental Campus located at 25550 Harborview Rd. is currently closed. The drop box at the entry gate is still open.
You can pay your bill in person at the Customer Payment Center located at the Murdock Administration Center, 18500 Murdock Circle, B-109.
Hours of operation are 9 a.m. to 4 p.m., Monday through Friday (except holidays).
You may pay your bill using your Check or Money Order (please do not place Cash in the drop box) and drop your payment in one of our convenient Drop Box locations. To ensure proper credit, please list your Charlotte County Utilities account number on your payment.
Off-Site Drop Box Locations
- West County Annex (drop box outside), 6868 San Casa Drive, Englewood
- Administration Center (drop box inside), 18500 Murdock Circle, Port Charlotte
Payments made at off-site drop box locations may take two or three days to reach our office for processing.
On-Site Drop Box Locations
- Charlotte County East Port Environmental Campus (at entry gate), 25550 Harborview Rd., Port Charlotte
Payments made after 12:00 p.m. at the on-site drop box will not be processed until the next business day.
This service is free of charge.
Most banks and credit unions have partnered with financial management services to offer online billing and payment features. Charlotte County Utilities is partnered with CheckFree, FISERV, Metavante and FIS. Contact your bank or credit union to determine if they participate. Please be sure to use your account number as shown on your bill.
Automatic Bank Draft Authorization Form Automatic Bank Draft Cancelation Form
Checks or money orders can be sent to:
Charlotte County Utilities
P.O. Box 516000
Punta Gorda, FL 33951-6000
Please DO NOT send cash through the mail. We reserve the right to present your check electronically for payment by your bank. Please include payment coupon in an envelope and write the account number on the check to ensure proper posting to the account.
This service is free of charge.